Frequently Asked Questions
Your Account
How do I sign into my account? If you have an existing account with us please click 'Login' at the top left hand corner of the website and follow the instructions.
How do I create an account? If you would like to set up an account with us and receive our special offers and loyalty discounts please click 'Create an Account' at the top left hand corner of the website and follow the instructions.
Do I need to create an online account to shop at Datec Packaging? Yes you do I'm afraid, but the good thing is, creating an account with us will allow you to: *Receive loyalty discounts *Be the first to trial any new products FOC *Receive extra special offers *Track your orders and review past purchases.
Payments
What forms of payment do Datec Packaging accept? We accept most major credit & debit cards.
Can I pay for my order when I receive it? No, all orders placed online must be paid for prior to delivery unless you have an approved trade credit account with us. Any queries please give us a call to determine your account with us.
My payment won't go through, what should I do? If your bank card is rejected by our online payment system, please make sure you are using a valid card. If your card has not expired please try again or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.
My payment still won't go through, what should I do? Please make sure your name and billing address details match the card-holder address details. If the problem persists, please contact your credit/debit card provider.
I received an order & payment confirmation but my order hasn't been despatched? If, for any reason, there is a problem with collecting your payment after we have confirmed receipt of your order, we will not be obliged to despatch your order.
Delivery
What are your delivery charges? Please Click Here this will take you to our delivery option page.
Can you deliver to an alternative address other than my own? Yes. This option is available as one of the order processing steps. Please make sure there will be someone at the alternative address to sign for the parcels.
What is your lead time on deliveries? For all orders placed before 2pm, our standard delivery is next-day (Monday - Friday) For more information please view our services by clicking here.
Can you deliver outside the United Kingdom? Yes, this is possible, however please call our sales team direct to do this. 02476 611234 We look forward to hearing from you!
Orders
Do the prices on the website include VAT? No. All our products are listed without VAT. VAT is added after you have clicked checkout.
How do I know my goods are on order? Once you have processed your payment you will receive an order confirmation email which will automatically be sent to you.
What if I have a query with my order after placing it? No problem, please give us a call on 02476 611234 and speak to one of our team. If you could have your confirmation email to hand this would speed up the process.
Where is my order? You should receive a proof of despatch email once the goods have left our warehouse with a tracking number on. From this email there should be a link which you will be able to get updates from our courier service on your parcels location and estimated delivery time.
I haven't received my proof of despatch email confirmation, what should I do? These sometimes get caught in your junk folder, however, if for any reason your proof of despatch email has not reached you, please give us a call on 02476 611234.
Returns
If one of the products is faulty what is your returns policy? If for any reason your goods are delivered to you damaged please take photographic evidence. All goods leave our warehouse in a respectable manor so this evidence will be used for your claim. After doing so please call us on 02476 611234 and speak to one of our team. For more information please Click Here.
Can I return non-faulty products? Yes. This is possible however we do have a returns & restocking charge. For more information please Click Here.
Complaints
What if I have a complaint? If, for any reason you have a complaint, please contact us as soon as you can and we'll endeavour to reach a solution within 24 hours.
Contact Us Webform
To send us a message via our website please click the blue 'Contact Us' box to the right of this page. This will send an immediate email through to our sales team and we will endeavour to get back to you as soon as we can.